Talarix Moto Australia

📍 Address: 118 Pacific Vista Dr, Byron Bay NSW 2481, Australia
📧 Email: contact@talarixmoto.com
📞 Phone: +61 480 858 670

Shipping Policy

Transfer of Responsibility

At Talarix Moto Australia, responsibility for goods transfers to the customer once the order has been delivered to and physically received at the delivery address provided at checkout (or by a person nominated by the customer).

This does not affect your rights under Australian Consumer Law.

Dispatch Times

• Orders are dispatched Monday to Friday (excluding public holidays)

• Most orders are shipped within 1–3 business days after payment confirmation

• Orders placed late in the week may be dispatched the following business week

Delivery Timeframes

Estimated delivery times after dispatch:

• Australia: Typically 1–3 business days

• Regional / remote areas: Delivery times may vary

Delivery timeframes are estimates only and may be affected by courier delays, weather conditions, peak periods, or other factors outside our control.

Delivery Appointments

Some larger or specialised shipments may require a scheduled delivery appointment.

Please ensure you provide:

• A valid email address

• A valid mobile phone number

This allows our courier partners to contact you if required.

Delivery Coverage

We ship throughout Australia. In rare cases, certain remote or restricted locations may not be serviceable. If delivery is not possible, we will contact you to arrange an alternative solution or refund.

Shipping Insurance & Inspection

All shipments are insured while in transit.

Upon delivery, customers must:

• Inspect the goods immediately

• Note any visible damage with the courier where possible

• Contact Talarix Moto Australia as soon as practicable if damage is identified

This does not limit your statutory rights under Australian Consumer Law.

International Orders

International shipping may be available on request.
Please contact us at contact@talarixmoto.com for availability, pricing, and regional requirements.

Warranty Policy

Talarix Moto Australia stands behind the quality and reliability of our electric bikes and accessories. All products include a limited manufacturer warranty when used under normal riding conditions and maintained according to guidelines.

This warranty is provided in addition to your rights under Australian Consumer Law.

Warranty Coverage

If a covered component is found to be defective within the warranty period, it will be repaired or replaced at our discretion.

Labour and shipping costs may apply in some cases.

All warranty work must be approved in advance and carried out by an authorised service partner.

Battery Warranty Details

• 12-month limited warranty

• Coverage may be adjusted based on:

  • Usage history

  • Charging practices

  • Battery health assessment

• Replacement batteries continue under the original purchase date

• All batteries must be inspected and approved to determine eligibility

What Is Not Covered

The following are not covered under warranty:

• Cosmetic wear and tear (scratches, paint, decals)

• Consumable parts (brake pads, tyres, chains, bearings, seals)

• Damage caused by misuse, accidents, racing, stunts, or neglect

• Electrical modifications or use of non-genuine parts

• Improper storage, charging practices, or water submersion

• Commercial, rental, or fleet use unless agreed in writing

Warranty Conditions & Transferability

• Warranty is transferable with valid proof of original purchase

• Claims without documentation may be refused

• Unauthorised repairs or modifications may void the warranty

Need Assistance?

Our team is here to help.

📧 Email: contact@talarixmoto.com
📞 Phone: +61 480 858 670
📍 Address: 118 Pacific Vista Dr, Byron Bay NSW 2481, Australia

We’re committed to ensuring you enjoy a reliable, safe, and premium electric riding experience with Talarix Moto Australia