Bike & Parts Condition Policy

Talarix Moto Australia

📍 Address: 118 Pacific Vista Dr, Byron Bay NSW 2481, Australia
📧 Email: contact@talarixmoto.com
📞 Phone: +61 480 858 670

At Talarix Moto Australia, we are committed to transparency regarding the condition of all bikes, spare parts, and accessories sold through our online store.

This policy explains how product condition is defined and what customers can expect when purchasing from us.

Bike Condition

Unless otherwise stated on the product page:

• All bikes sold are brand new

• Bikes are unused, not previously registered, and not demo units

• Bikes are supplied in original manufacturer packaging

• Minor cosmetic marks may occur during manufacturing or transport and do not affect performance or warranty

Any variation from “brand new” condition (such as demo, refurbished, or display models) will be clearly stated on the product page before purchase.

Spare Parts & Accessories Condition

Unless explicitly stated otherwise:

• All spare parts and accessories are brand new

• Items are unused and free from functional defects

• Packaging may vary depending on supplier or logistics requirements

Refurbished, Demo, or Used Items

Where applicable:

• Refurbished, demo, or used products will be clearly labelled

• Product descriptions will disclose:

  • Previous usage

  • Cosmetic condition

  • Warranty coverage (if applicable)

Warranty terms for refurbished or used items may differ and will be stated on the product page.

Packaging & Transport Marks

Due to the size and nature of electric bikes and parts:

• Outer packaging may show signs of handling during transit

• Minor cosmetic marks or scuffs may occur during shipping

• Such marks do not affect product functionality, safety, or warranty eligibility

Inspection on Delivery

Customers are encouraged to:

• Inspect products immediately upon delivery

• Report any transport-related damage within 48 hours

• Retain all packaging materials for inspection if required

Failure to report within this timeframe may affect damage claims with carriers.

Australian Consumer Law

This policy operates in conjunction with your rights under Australian Consumer Law, which guarantees that goods must be:

• Of acceptable quality

• Fit for purpose

• As described

Nothing in this policy limits or excludes your statutory consumer rights.

Questions or Concerns?

If you have questions about product condition before or after purchase, please contact us:

📧 Email: contact@talarixmoto.com
📞 Phone: +61 480 858 670

We’re committed to ensuring confidence and clarity when purchasing from Talarix Moto Australia 🇦🇺