Frequently Asked Questions
Everything you need to know about Talaria parts, compatibility, shipping, and support
General Questions
❓ What is Talarix Moto?
Talarix Moto is Australia's trusted specialist for high-performance Talaria and Sur-Ron electric bike parts. We provide premium quality controllers, batteries, wheels, and accessories with expert support for riders across Australia.
❓ Do you ship across Australia?
Yes! We ship to all states and territories across Australia including NSW, VIC, QLD, WA, SA, TAS, ACT, and NT. Our warehouse is located in Sydney for fast dispatch.
❓ Are your parts genuine?
We stock both genuine OEM Talaria parts and premium aftermarket upgrades from trusted brands like EBMX and Cycles Electron. Every part is tested for quality and performance before being listed.
❓ Do you offer installation support?
Absolutely! Our expert support team is available 24/7 via chat and email to help with installation guidance, troubleshooting, and setup assistance for all our parts.
❓ Can I pick up my order in person?
Yes! Click and collect is available from our Sydney warehouse. Please contact us to arrange a pickup time.
Products & Parts
❓ What Talaria models do your parts fit?
Our parts are compatible with Talaria Sting R, MX3, MX4, MX5, and XXX models. We also stock parts for Sur-Ron Light Bee X and E Ride Pro SS. Check each product page for specific compatibility.
❓ Which controller should I choose for my Talaria?
The EBMX BAC8000 is our most popular controller for Talaria Sting R and MX4. For MX3 riders, the EBMX TC1000 is an excellent choice. Contact our support team for personalized recommendations based on your riding style.
❓ What battery upgrade should I get?
For extended range, we recommend the Cycles Electron 72V 45Ah battery. For maximum performance, the EBMX 72V 57Ah battery is our top-tier option. Both are compatible with Talaria MX3, MX4, and MX5 models.
❓ Will 17" wheels fit my Talaria?
Yes! Our complete 17" Supermoto wheel sets are designed specifically for Talaria Sting MX4 and XXX models. They come with tires and are ready to install.
❓ Do you sell complete Talaria bikes?
Currently, we focus on performance parts and upgrades. For complete bikes, please check with official Talaria dealers in Australia.
Shipping & Delivery
❓ How long does shipping take?
We offer fast shipping across Australia with 1-3 business days dispatch. Most metro areas receive orders within 2-5 business days. Regional areas may take slightly longer.
❓ Do you provide tracking information?
Yes! Once your order is dispatched, you'll receive a tracking number via email to monitor your delivery.
❓ Do you ship internationally?
Currently we ship within Australia only. We're working on expanding to international shipping. Subscribe to our newsletter for updates!
❓ What shipping carriers do you use?
We partner with Australia Post, Sendle, and Aramex for reliable delivery across Australia.
❓ Can I change my shipping address after ordering?
Contact us immediately after placing your order. If the order hasn't been dispatched yet, we can update the address for you.
Support & Returns
❓ What is your return policy?
We offer a 30-day hassle-free return policy on unused items in original packaging. Contact our support team to initiate a return. Some exclusions apply for electrical components.
❓ How do I contact support?
You can reach us via live chat (24/7), email at support@talarixmoto.com, or phone at +61 4 1234 5678 during business hours.
❓ What if my part is defective?
Contact our support team immediately with your order number and photos/videos of the issue. We'll assess and provide a replacement or refund as per Australian consumer law.
❓ Do you offer warranties on parts?
Yes! All our parts come with manufacturer warranties. EBMX controllers have a 12-month warranty, and batteries come with 6-12 months depending on the brand.
❓ Can I get a refund if I change my mind?
Yes, within 30 days of purchase as long as the item is unused, in original packaging, and not a special order item. Buyer is responsible for return shipping.
Technical Questions
❓ How do I install an EBMX controller?
We provide installation guides and video tutorials for all major upgrades. Our support team is also available 24/7 to walk you through the installation process step by step.
❓ Can I install a 72V battery on my Talaria MX3?
Yes, but you'll need a compatible controller (like EBMX BAC8000) to handle the higher voltage. Contact our team to ensure you get the right combination for your bike.
❓ What tools do I need for installation?
Basic metric tools (socket set, Allen keys, screwdrivers) are sufficient for most installations. We list required tools on each product page.
❓ Will upgrading my controller void my bike's warranty?
Modifications may affect the manufacturer's warranty on specific components. We recommend keeping original parts if you need to revert for warranty claims.
❓ How do I update my EBMX controller firmware?
EBMX provides a mobile app for firmware updates. Contact our support team for the latest firmware files and update instructions.
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