At Talarix Moto Australia, we are committed to supplying high-quality electric ride-on products, spare parts, and accessories, along with reliable customer service before and after purchase.
This Refund & Returns Policy explains your rights under Australian Consumer Law (ACL) and outlines our procedures for returns, refunds, damaged goods, and order issues. Your statutory consumer rights apply in addition to this policy and cannot be excluded.
Please review this policy carefully before submitting a return request.
Returns for change of mind may be accepted if:
The item is unused and in original condition
No signs of use, misuse, installation, or modification
All original parts, accessories, manuals, and packaging are included
The item is securely packaged for return transport
Change-of-mind returns must be requested within 14 days of delivery and approved by our team before return.
The following items are not eligible for return due to change of mind:
Used, installed, or damaged items
Products modified or fitted with non-original parts
Items damaged due to improper handling, storage, or assembly
Consumable or wear items (including tyres, brake pads, chains, batteries once used)
Clearance or final-sale items (unless faulty)
All returned items are inspected upon arrival.
Refunds or exchanges are issued only after inspection approval
Items returned incomplete, damaged, or altered may be refused or subject to a partial refund
We reserve the right to document returned items during inspection for record-keeping
Once your return is approved:
Refunds are issued to the original payment method
Please allow 5–15 business days after approval
Additional processing time may be required by your bank or payment provider
Original shipping fees are non-refundable, unless the return is due to a faulty, damaged, or incorrect item as required under ACL.
Customers are responsible for return shipping costs for change-of-mind returns
We recommend using a tracked and insured shipping service
Talarix Moto Australia is not responsible for items lost or damaged during return transit
Return shipping costs are covered by Talarix Moto Australia only when required by Australian Consumer Law (for faulty or incorrect items).
Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:
Has a major fault
Is not as described
Is unsafe
Does not perform as reasonably expected
These rights apply regardless of warranty period and cannot be excluded or limited.
Change-of-mind returns are not required under ACL but may be accepted at our discretion as outlined above.
We carefully pack all orders, but if your item arrives damaged, faulty, or incorrect, please contact us promptly.
Inspect your order immediately upon delivery
If damage is visible:
Note it with the courier where possible
Take clear photos of:
Outer packaging
Shipping label
Product and damaged area
Retain all packaging materials
To be eligible for assessment, notify us within 48 hours of delivery by emailing:
Include:
Full name
Order number
Description of the issue
Photo and/or video evidence
Failure to report within this timeframe may impact our ability to assist.
Once reviewed, we may offer one of the following, depending on the situation:
Replacement part or component
Product exchange
Repair solution
Partial or full refund where appropriate
Return instructions will be provided if required.
Damage caused after delivery due to misuse, improper assembly, accidents, or normal wear and tear is not covered.
If your refund has not appeared within the expected timeframe:
Recheck your bank or payment method
Contact your bank or card provider
If unresolved, email us at 📧 contact@talarixmoto.com
Our team is here to help.
📧 Email: contact@talarixmoto.com
📞 Phone: +61 480 858 670
📍 Address: 118 Pacific Vista Dr, Byron Bay NSW 2481, Australia
We are committed to providing a transparent, fair, and reliable experience for all Australian customers.
+61 480 858 670
contact@talarixmoto.com
18 Pacific Vista Dr Byron Bay NSW 2481.
